At Yoginii, we strive to ensure a seamless and satisfactory shopping experience.
Shipping Terms
Following are the shipping terms:
- All orders are dispatched within 48 hours after getting placed. However, please expect slight delays during festivals & public holidays.
- Delivery time will vary as per the location.
- Free shipping available on eligible orders.
- Order will get delivered within minimum 2 days to maximum 10 days as per delivery location from the date of dispatch.
Please note that returns are not applicable on Discounted/SALE items or Food products. For apparel, we recommend referring to our size guide prior to placing an order to ensure the best fit.
Exchange or Returns for Apparel & Other Eligible Categories
If you need to initiate a return or exchange, please do so within 7 days of receiving your product. You can start this process by reaching out to us at Info@yoginii.co
Please return items in the same condition you received them: unused and with all tags intact. Include the original carton and product box to ensure the return process goes smoothly.
All refund and exchange requests will start only after quality verifications. Upon receiving and inspecting your returned item, which typically takes 4-5 days, refund will be processed, or exchange will be undertaken as appropriate to meet your needs following successful quality verification.
In the unfortunate event of incorrectly shipped, damaged or missing items, we will duly provide a refund following quality verification.
Exchange or Returns for Food and Skin Care items
All sales of food and skin care products made through Yoginii are final. For reasons of safety, quality control, and hygiene, no exchange or return of food and skin care products shall be permitted once sold, save and except as expressly provided herein.
Exceptions
An exchange shall be permitted only in the following limited circumstances:
- Where the product delivered is open/ damaged upon receipt; or
- Where the product delivered is expired at the time of receipt by the customer.
Procedure for Exchange
The customer shall notify the Company of any claim for exchange within twenty-four (24) hours of delivery, failing which the Company shall not entertain any request for exchange.
The customer shall provide satisfactory proof of purchase, together with photographic evidence of the alleged damage or expiry, as a condition precedent to Yoginii’s obligation to consider the exchange request.
Yoginii reserves the right to inspect and perform quality verifications prior to authorizing any exchange or refund.
Any product approved for exchange must be returned in its original packaging, unopened, and in such condition as received by the customer.
Upon quality verification and acceptance of the customer’s claim, Yoginii may, at its sole discretion, provide either:
- A replacement of the product; or
- Refund equivalent to the value of the product.
Note: If you encounter any issues with your exchange that our Return Centre cannot resolve, please don’t hesitate to contact us at Info@yoginii.co. At Yoginii, we aim to make this process seamless and are always here to help.
Cancellation by Seller
Please note that there may be certain orders that we or the Sellers are unable to accept and, unfortunately, must cancel. We reserve the right, at our sole discretion, or on behalf the Seller to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you promptly if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed back into your card account.